Return Policy

Return Policy:

At SAIZA, we strive to ensure your complete satisfaction with every purchase. If for any reason you are not entirely satisfied with your order, we offer a hassle-free return policy to make your shopping experience as seamless as possible.

1. Eligibility:
- Returns are accepted within 30 days of the purchase date.
- Products must be unused, unopened, and in their original packaging to be eligible for a return.
- Only products purchased directly from SAIZA are eligible for return. For purchases made through authorized retailers, please contact the respective retailer for their return policy.

2. Return Process:
- To initiate a return, please contact our customer service team at return@saizaskin.com within 30 days of receiving your order.
- Our customer service team will guide you through the return process and provide you with a return authorization (RA) number.
- Please ensure that the product(s) being returned are securely packaged to prevent damage during transit.

3. Refund or Exchange:
- Once we receive your returned item(s), our team will inspect them to ensure they meet our return eligibility criteria.
- Upon approval, we will issue a refund to the original payment method used for the purchase or provide you with an exchange, as per your preference.
- Please note that shipping and handling fees are non-refundable.

4. Damaged or Incorrect Items:
- In the unlikely event that you receive a damaged or incorrect item, please contact our customer service team immediately.
- We will arrange for a replacement or refund, including any applicable shipping costs incurred.

5. Returns Due to Allergic Reactions:
- If you experience an allergic reaction to any of our products, please discontinue use immediately and contact our customer service team.
- We will work with you to find a suitable solution, which may include a refund or exchange, depending on the circumstances.

6. Additional Information:
- SAIZA reserves the right to refuse returns that do not meet our return policy criteria.
- Return shipping costs are the responsibility of the customer, unless the return is due to a mistake on our part (e.g., damaged or incorrect items).
- Please allow up to 7 days for your refund to be processed after we receive your returned item(s).

If you have any questions or require further assistance regarding our return policy, please don't hesitate to contact our customer service team at return@saizaskin.com Thank you for choosing SAIZA, and we look forward to serving you again soon!